FAQ

Turnaround Time (TAT)

Current TAT will always be listed on the website banner (found at the top of website!) If you have any questions about TAT, please email northwoodsbowco@gmail.com prior to placing your order. Rush option may be available but needs to be discussed BEFORE order is placed. 

Refunds, Returns, Exchanges

Due to these items being handmade (and the majority of them clothing/hair items) no refunds, returns or exchanges will be given for hygienic reasons. Northwoods Bow Co. is not responsible for items that do not fit due to inaccurate size being ordered. If you have any questions regarding fit of certain styles or the fabric used, please ask prior to ordering.

All items are carefully inspected prior to being packaged but if you notice an imperfection, please notify immediately. Northwoods Bow Co. is not responsible for lost, stolen or damaged items after orders are dropped off at the post office. 

If you feel you received the incorrect print, discover a flaw, or are unsure about something in your order, you must contact Northwoods Bow Co. within 48 hours of being notified your order is ready for pick up or 24 hours of receiving your package if being shipped. Depending on what, if any, issue is found, options to remedy may include dropping off/shipping the item back to correct it or receiving store credit if the item is not able to be “fixed.” Items must be unworn/unwashed to be considered for receiving store credit. Store credit will only be issued if the item is unwearable or unable to be remedied.

Size Guide

For all headwraps and headbands, you will be responsible for choosing correct sizing. Northwoods Bow Co. is not responsible for items that do not fit due to inaccurate size being ordered. All wraps are made with stretchy material that allows for approximately 1-2" of stretch.   Approximate sizes are as follows:

Newborn 11"-13"
Baby 15"-17"
Toddler 18"-20"
Child/Adult 19"-22”

If you need a size that is not listed, please email northwoodsbowco@gmail.com to see if sizing request can be accommodated.

Care Instructions

Washing instructions will be included with all shirt/clothing orders. Northwoods Bow Co. is not responsible for defects in items after incorrectly washing them. Our items are "tried and true" prior to being offered in our shop so different washing procedures have been tested to ensure the best quality remains wash after wash.

All shirts must be washed inside out and hung to dry. Do not put in dryer, do not use iron over design, do not use fabric softener. Full list of instructions is included with your order! 

For bows, hand/spot wash only, lay flat to dry. Do not put in washing machine or dryer.

Custom Orders

Have an event coming up and you're looking for themed shirts, custom can koozies, or the perfect bow to match an outfit? Email northwoodsbowco@gmail.com and let's make your dream a reality! I'd love to work with you to get the perfect outfit put together for any occasion! Think birthday parties, bachelorette parties, bridesmaid proposal boxes or even a family get-together! The possibilities are endless. 


*Never allow your littles to be unattended while wearing accessories of any kind*